Butte County Jail Commissary is a secure system that lets family and friends send approved items and funds to inmates housed at the facility in Oroville, California. The process is simple, fast, and designed to meet both safety rules and inmate needs. Users start by visiting the official commissary portal, selecting California, then choosing Butte County Jail from the dropdown menu. After entering the inmate’s full name or booking number, they can deposit money or order care packages directly. Funds usually clear within five minutes, and orders are processed within one business day. The system supports Visa, MasterCard, prepaid debit cards, ACH transfers, and voucher codes. All transactions use SSL encryption and two-factor authentication to protect personal and payment data.
How to Use the Butte County Jail Commissary System
Using the Butte County Jail Commissary requires just a few steps. First, go to the online portal and pick California as the state. Next, select Butte County Jail from the list of facilities. Then, enter the inmate’s full name or seven-digit booking number to find their profile. Once located, choose either “Deposit Funds” or “Order Care Packs.” For deposits, users can add money to the inmate’s account using a credit card or electronic transfer. For orders, they can browse over 200 approved items, including snacks, hygiene products, and writing supplies. Each item shows price, quantity limits, and real-time stock levels. After payment, the order is queued for delivery. Confirmation details include delivery schedules and rules about what can be sent.
Step-by-Step Guide to Depositing Funds
- Visit the commissary website and select California.
- Choose Butte County Jail from the facility list.
- Enter the inmate’s full name or booking number.
- Click “Deposit Funds” and enter the amount.
- Pay with Visa, MasterCard, or a prepaid debit card.
- Wait for confirmation—usually within five minutes.
Funds appear instantly in the inmate’s account and can be used for commissary purchases, phone calls, or legal fees. Deposits made via USPS money order take one business day to process after arrival at the jail’s finance office.
Ordering Care Packages: What You Can Send
Care packages are a popular way to support inmates. The catalog includes hygiene items like soap, toothpaste, and shampoo. Snacks such as chips, candy, and instant noodles are also available. Writing supplies like paper, pens, and envelopes are allowed. Each item has a price and a monthly limit. For example, soap costs $1.25 per tray and is limited to two per month. Orders are packed and delivered within one business day. All items must meet jail safety standards—no glass, metal, or sharp objects are permitted.
Butte County Jail Facility Overview
The Butte County Jail is located at 35 County Center Drive, Oroville, CA 95965. It opened in 1995 and has a certified capacity of 650 beds. On average, the jail holds between 540 and 614 inmates each day. The facility serves as the largest county detention center north of Sacramento. It houses both pre-trial detainees and sentenced offenders for terms up to 24 months. Security is tight, with a motion-sensor perimeter fence, video cameras covering 98% of cells, and a controlled entry system that logs every visitor. Staff includes about 150 correctional officers, 30 medical personnel, and 20 program coordinators who work three twelve-hour shifts.
Daily Operations and Inmate Services
Inmates receive three meals a day, health screenings, and access to legal counsel. Educational programs include GED preparation, vocational training in carpentry and culinary arts, and substance abuse counseling. The on-site clinic is staffed by a licensed nurse and a contract physician who visits weekly. Inmates are classified by security level—minimum, medium, or maximum—and housed accordingly. The jail follows strict routines to ensure safety, order, and access to basic rights. All procedures are documented in the facility’s standard operating manual, which is available for public review.
Access Securepak: The Official Commissary Partner
Access Securepak manages the commissary and care package system for Butte County Jail. Their upgraded platform at www.accesssecurepak.com uses modern security features like SSL encryption and two-factor login. Users must create an account before placing orders. They can search for inmates using a booking number, full name, or first name and middle initial. The catalog lists over 200 items with real-time inventory. Payments are accepted via major credit cards, ACH bank transfers, or prepaid voucher codes. Orders are processed within one business day and delivered directly to the inmate’s housing unit.
Customer Support and Help Desk
Access Securepak offers live support from 7 a.m. to 5 p.m. PST, Monday through Friday. Users can call 800-546-6283 or use the live chat feature on the website. The help desk assists with order issues, payment problems, and account access. Support staff can also clarify item restrictions and delivery timelines. For complex cases, tickets are escalated to a specialist team. All interactions are logged for quality and compliance.
How to Find an Inmate in Butte County Jail
To locate an inmate, visit the official Butte County Sheriff’s Office website and click the “Inmate Locator” tab. The search tool updates every 15 minutes, so recent bookings appear quickly. Users can search by booking number, last name, or first name. Results show the inmate’s photo (if available), charges, bond amount, housing unit, and projected release date. A disclaimer notes that only public-record information is displayed, in line with privacy laws. For bulk data requests, such as for researchers or attorneys, a form is available on the BCSO public information portal.
Booking Logs and Public Records
The Sheriff’s Office publishes daily booking logs that list every arrest processed at the jail. Each entry includes the date, time, arresting agency, alleged offense, and booking number. Logs are generated from the agency’s records system and refreshed at midnight PST. They can be viewed online or downloaded as CSV files. These logs help families track new arrests and legal representatives monitor case progress.
Inmate Population and Turnover Rates
The Butte County Jail has an average daily population of 614 inmates. About 40% of inmates are released or transferred each month. Another 30% leave within 90 days, 20% within six months, and roughly 10% stay for a year or longer. This high turnover means the commissary system must handle frequent new accounts and changing needs. The jail maintains detailed records on each inmate’s stay, including commissary purchases, medical visits, and program participation.
Money Deposits: Multiple Ways to Send Funds
Families can send money to inmates through several secure methods. Electronic deposits via Access Corrections or JPay are instant. TouchPay transfers take up to two business hours. USPS money orders must be mailed to the jail’s finance office at 35 County Center Drive, Oroville, CA 95965. Once received, they are processed the next business day between 9 a.m. and 5 p.m. PST. Funds are credited the same day and can be used immediately for commissary, phone calls, or legal fees. All deposit methods are tracked in the inmate’s ledger for transparency.
Visitation, Contact, and Facility Information
The Butte County Jail is open for visits by appointment only. Visitors must schedule online through the Sheriff’s Office portal. The facility follows strict rules: no cell phones, no outside food, and ID is required. Visiting hours vary by housing unit and security level. The public information desk provides brochures on inmate rights, programs, and commissary rules. For questions, call 530-538-7471 or email the protected address listed on the county website.
Legal Rights and the Consent Decree
The Butte County Jail operates under a Consent Decree from Superior Court Case #84429. This legal agreement outlines rights for inmates and duties for staff. It requires regular health checks, access to lawyers, and a formal grievance process. A copy is available in the jail’s Law Library and online through the Sheriff’s Office. The decree ensures fair treatment and accountability. Violations can be reported to the court monitor or the county’s oversight board.
Statewide Inmate Search Tools
California offers a statewide inmate search portal that covers over 150 county jails. Users can select Butte County, enter a name or booking number, and find current housing, custody level, and facility contact details. The database updates nightly, ensuring accuracy. This tool helps families track loved ones across multiple facilities and simplifies coordination with legal teams.
Frequently Asked Questions
Many people have questions about how the commissary system works, what items are allowed, and how to contact support. Below are answers to the most common inquiries based on official policies and user experiences.
How long does it take for commissary orders to arrive?
Orders placed through Access Securepak are processed within one business day. Delivery to the inmate’s housing unit usually happens the next day. Weekend and holiday orders are handled on the following business day. Users receive a confirmation email with the expected delivery date. Delays can occur during high-volume periods or if an item is out of stock. The system shows real-time inventory, so out-of-stock items are marked clearly before checkout.
Can I send homemade food or personal letters through commissary?
No. All food and personal items must be purchased through the official commissary system. Homemade food is not allowed due to safety and health regulations. Personal letters can be sent via regular mail to the inmate’s full name and booking number at the jail’s address. Only approved care packages from Access Securepak may contain snacks and hygiene items. This rule ensures consistency, prevents contraband, and protects inmate health.
What happens if my deposit doesn’t show up in the inmate’s account?
If a deposit doesn’t appear within 30 minutes for electronic transfers or two business days for money orders, contact Access Securepak support at 800-546-6283. Have your transaction ID, payment method, and inmate details ready. Most issues are resolved within one business day. Common causes include incorrect inmate names, expired cards, or mail delays. The finance office logs all deposits and can verify receipt upon request.
Are there fees for using the commissary system?
Access Securepak charges a small processing fee for credit card and ACH transactions, typically 3-5% of the order total. This fee covers payment processing and system maintenance. There is no fee for creating an account or browsing the catalog. Deposits via USPS money order have no additional charge but take longer to process. Fee details are shown at checkout before payment is submitted.
Can inmates use commissary funds for phone calls?
Yes. Funds deposited into an inmate’s account can be used for commissary purchases, phone calls, and legal fees. Phone time is purchased through the jail’s phone system, which is managed by a separate vendor. Rates vary by call type and duration. Inmates can check their balance and usage through the housing unit kiosk. Families can also add funds directly to the phone account if preferred.
What items are prohibited in care packages?
Prohibited items include glass containers, metal objects, sharp tools, electronics, medications, and homemade food. All items must be factory-sealed and approved by the jail. The catalog only lists allowed products. Sending banned items can result in the package being rejected or the sender being blocked. A full list of restrictions is available on the Access Securepak website and in the jail’s handbook.
How do I update my account or payment information?
Log into your Access Securepak account and go to the “Profile” section. From there, you can update your email, phone number, and payment methods. Saved cards can be edited or removed. For security, changes require email verification. If you forget your password, use the “Forgot Password” link to reset it. Support is available during business hours if you need help.
Official Website: https://www.accesssecurepak.com
Phone: 800-546-6283
Address: 35 County Center Dr, Oroville, CA 95965
Visiting Hours: By appointment only; check the Sheriff’s Office website for current schedules.
Support Hours: Monday–Friday, 7 a.m.–5 p.m. PST